Returns and Refunds

Understanding Returns and Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

What Are Returns and Refunds?

Returns and refunds refer to the process of returning purchased items and getting your money back. Many retailers offer this policy to ensure customer satisfaction. Because shopping online can sometimes lead to purchasing the wrong sizes or products, having a clear and fair returns policy is essential for building trust with customers. However, it's important to understand the specific terms that apply to ensure a smooth process.

Why Are Returns and Refunds Important?

Returns and refunds are important for several reasons. They provide assurance to customers that they will not be stuck with items that do not meet their expectations. This encourages purchases, as customers may feel more confident when they know they can return products easily. Additionally, a good returns policy can enhance customer loyalty because when customers have a positive experience, they are more likely to return to shop again.

How to Initiate a Return or Refund

To initiate a return or refund, customers should first check the retailer's specific policy on returns. Typically, the process involves filling out a return form and packaging the item securely. It's important to keep proof of return shipping in case there are any issues. Many retailers also have online systems that streamline returns, making it faster and easier to receive refunds. This is especially helpful because it allows customers to track their return progress online.